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Once units have beens purchased from the Global Tech Exchange they are automatically sent to the purchasers’ wallets. We do not offer refunds or accept returns for units purchased.
If you are notified that a purchase of units has been made in your name and either; did not make a purchase or you feel the purchase was fraudulent due to the misuse of your details, please contact us right away, and we will investigate further.
Your case will be assessed by our support team to determine whether it was fraudulent activity has occurred. It is your responsibility to provide our support team with evidence of the fraudulent activity from your bank. You will be notified of the status of your claim after a decision is made. If a refund is approved, we will initiate the refund to your credit card.
Processing of the claim and payment may take up to 45 days, depending on your card issuer's policies.
If you have any future questions please contact us at [email protected]